ISO 9001 is the internationally
recognised standard for the certification of Quality Management
Systems for businesses. It applies to the processes that
create and control the products and services in an organisation.
prescribes systematic control of activities to ensure
that the needs and expectations of customers are met. It
is designed and intended to apply to virtually any product
or service, made by any process, anywhere in the world.
Implementing a Quality Management System has been shown
to motivate staff by defining their key roles and responsibilities,
and to improve efficiency and productivity thus producing
cost savings. Product or service deficiencies will be highlighted
and, from which, system and control improvements can be developed
resulting in less waste, lower levels of inappropriate or
rejected work and fewer customer complaints. Existing customers
gain confidence and will soon realize that orders are met
consistently on time and to the correct specification. New
customers will place initial orders with confidence. This
can open up the marketplace to increased opportunities and
In almost all cases, companies seek to have
their system independently assessed. This enhances the
credibility of any system.
- Registration to ISO 9001 by an accredited certification
body such as Velosi shows a commitment to quality, to
customers, and a willingness to work towards improving
- It demonstrates the existence of an effective quality
management system that satisfies the rigors of an independent
- An ISO 9001 certificate enhances company image in the
eyes of customers, employees and shareholders alike.
- It also gives a competitive edge to an organization’s
The implementation of a system takes time and commitment
from senior management and has several key steps in the process,
- Identify the requirements of ISO 9001 and how they apply
to the business involved.
- Establish quality objectives and how they fit in to the
operation of the business.
- Produce a documented quality policy indicating how these
requirements are satisfied.
- Communicate the quality objectives throughout the organisation.
- Evaluate the quality policy, its stated objectives and
then prioritize requirements to ensure they are met.
- Identify the boundaries of the management system and
produce documented procedures as required.
- Ensure these procedures are suitable and adhered to.
- Once developed, internal audits are needed to ensure
the system carries on working.
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